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Terms & Conditions

1. Damage Protection Program

SuCasa Vacay may purchase a damage protection program for a reservation through Waivo, with a minimum coverage of $2,500 on behalf of the guest completing the reservation. This damage protection program assumes responsibility for damages as outlined on the damage waiver below and at the website https://waivo.io/client/sucasa-vacay

Waivo® Damage Waiver

 

If You have purchased a Waivo® Damage Waiver (“Waiver”) then the following terms and conditions are now part of Your vacation rental agreement.

 

I. AGREEMENT

  1. On behalf of SuCasa Vacay, the party authorized to rent the vacation rental property and the owner of the vacation rental property, Waivo has assumed the responsibility for damages as outlined below up to $2,500 or $5,000 the Waiver limit purchased by or for You, the renter, for your stay at the vacation rental property.

  2. Waivo is hereby responsible for direct damage to real or personal property of the vacation rental property as a result of Your acts or omissions. Waivo will reimburse the lesser of the cost of repairs or the cost to replace the property up to $2,500 or $5,000.  This Waiver does not negate your responsibilities as a renter for items outside of Waivo’s responsibilities.

  3. This is not an agreement to provide insurance. 

 

II. EXCLUSIONS

  1. This Waiver will not reimburse for theft, or damages resulting from:

1. Acts of God

2. Prior damage, cosmetic damage, marring or normal wear and tear

4. Loss of use of the vacation rental property

5. Rodent, termite, infestation, or wild animal

6. Damage to a motorized vehicle

7. Fine art, collectibles, or sets of items

8. Consequential loss

  1. This Waiver will not reimburse for damage or theft of property owned by You.

  2. This Waiver will not reimburse for costs associated with odor, debris removal, backups of sewers and drains, clogged plumbing, excess trash, laundering linens, spa/pool maintenance, landscaping, maintenance or mechanical breakdown.

 

III. CONDITIONS

  1. Waivo has the sole authority to determine the nature and extent of damages, necessary repairs, and eligibility for the Waiver.

  2. Waivo reserves the right to determine if damage is eligible for reimbursement at actual cash value.

  3. This Waiver will reimburse for assembly of replacement furniture up to a maximum amount of $50.00 US Dollars.

  4. This Waiver is only effective for a one-time single continuous stay, for which You purchased the Waiver.  It takes effect when You occupy the vacation rental property and terminates when You depart the same vacation rental property.

  5. This Waiver is only effective if damage is reported to Waivo by You, the property manager, the online travel agent or the owner of the vacation rental property within 14 days of Your departure from the vacation rental property.

  6. Waivo will not respond to damage under $50 US Dollars.

  7. If there is a dispute related to these terms, mediation is required before any party may file litigation.  In the event of litigation, all parties waive the right to a jury trial. 

 

IV. DEFINITIONS

You, or Your, is the renter of the vacation rental property and includes the renter’s spouse, children and any other person You invited on to the vacation rental property during your stay.

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